Board & Staff


+Adrienne Hill - CEO

Adrienne HillAdrienne received her Bachelors in 1992, majoring in Special Education, minoring in Gerontology; Masters is School Social Work in 1997 and HR certification in 2008. She has worked with individuals with Intellectual Disabilities and Autism since the age of 13 and her goal in High School was to work with this population.

Adrienne has worked directly in Case Management/Supports Coordination for the past 22 years, 15 of which have been as Program Director at Quality Progressions. In her scope as Program Director, Adrienne manages all upper management, participates in the development of policy and procedures, oversees hiring and evaluation of all staff, oversees all HR agency wide functionalities and oversees billing of waiver and TSM funded consumers. During the inception of our Bethlehem office, Adrienne worked diligently to ensure their success as a secondary office.

Adrienne works collaboratively with all stakeholders and attends frequent meetings on behalf of the agency. Adrienne currently serves as Secretary of The Alliance ID Domain, is on the conference committees of both The Alliance and MAX. She has worked throughout the years on differing pilot projects and regulatory oversight committees for the Commonwealth of PA.

Adrienne’s style of leadership is communication, looking at all perspectives, and making decisions. She is direct but respectful and believes wholeheartedly that the sum is greater than its parts.

“Teamwork is the ability to work together toward a common vision. The ability to direct individual accomplishments toward organizational objectives. It is the fuel that allows common people to attain uncommon results.” – Andrew Carnegie

+Joel Goldberg - President

Joel GoldbergJoel Goldberg has been employed in the non-profit disability services realm for almost 40 years, beginning his career as a Direct Support Professional upon graduating from college in 1980. In 2004 Mr. Goldberg founded Quality Progressions, a non-profit Supports Coordination Organization (SCO) that supports 3000 individuals with intellectual disabilities and their families in achieving Every Day Lives, participating in their local community, and making meaningful choices. Quality Progressions is a State- wide SCO that has offices in Philadelphia and Bethlehem, PA, and employs 120 individuals. Mr. Goldberg currently serves as the organization’s Chief Executive Officer (CEO) and strives to utilize his knowledge and professional experience in leadership roles in order to make a difference in the lives of others.

Prior to founding Quality Progressions, Mr. Goldberg was employed at Special People in Northeast, Inc. (SPIN), one of the southeast region’s largest providers of services to individuals with intellectual disabilities. He began his career at SPIN in 1982 as a Vocational Instructor and quickly established himself as a leading professional in the field, advancing to various Director and Corporate positions.

Mr. Goldberg has a Bachelor’s Degree in Psychology and a Master’s Degree in Special Education from Temple University in Philadelphia, Pennsylvania. He also holds a Master’s Degree in Business Administration from LaSalle University in Philadelphia, Pennsylvania.

+Randy Kester - Senior Program Manager

Joel GoldbergRandy has 20+ years in working with the ID population and their families, including over 18 years direct experience as a supports coordinator, supervisor and manager. A native of Milwaukee, Wisconsin, Randy began as a volunteer to an ID adult day program while in college at Marquette University. From 1993-1996, Randy resided as a live-in companion and home manager in homes as part of the Daybreak community in Toronto, Canada; part of the International Federation of L’Arche communities world- wide . At Daybreak, Randy experienced first-hand the beauty and potential for all individuals to live an everyday life, maximizing ability and sharing those abilities in community. These values continue to motivate and direct his mission of service to the individuals and families that Quality Progressions serves.

Randy has been a part of Quality Progressions in a management capacity since its beginning in the spring and summer 2004. He is proud to be part of Quality Progressions’ work over 14 years in carrying out its mission to provide quality progressive support and service to individuals and families.

Randy resides in Erdenheim, Montgomery County with his wife and son.

+Holly Rizzo - Program Director

Holly RizzoHolly Rizzo is a Program Director at Quality Progressions, a Supports Coordination agency that serves individuals with intellectual disabilities and their families. As a Senior Manager Holly is responsible for managing the development of daily operations of all SC services for both the Philadelphia and Northampton offices. In her role she Provides leadership and training to the Unit Managers, Supports Coordination supervisors, SCs and all other personnel as needed along while assuring that quality standards of Quality Progressions and of all funding sources are being met.

Prior to her role in senior management Holly was an SC supervisor with Quality Progressions from 2004 to 2008, and a Supports Coordinator at PATH. Both of these positions offered the opportunity to work directly with consumers and families, furthering her desire to stay in this field and focus on the importance of individualized care.

When requested, Holly has participated in various statewide conferences and committee groups including, but not limited to, RCPA conferences/meetings, PACA, The Alliance, LVC, ODP Regional (NE and SE) meetings/trainings, and AE/SCO meetings. The Office of Developmental Programs has also requested Holly’s participation in the Statewide SC Dashboard planning committee as well as the current ISP pilot facilitated through the Alliance.

Holly’s educational background includes a completion of the nonprofit management series with La Salle University, an M.S. in Human Services with a specialization in Counseling Studies from Capella University, and a B.A. in Criminal Justice from Temple University.

+Keith Zielinski - Senior Program Manager

Keith ZielinskiKeith graduated from Lycoming College having I started my pursuit of higher education at Lycoming College in the Fall of 2001. I finished my undergraduate program in the Spring of 2005 with a Major in Psychology and Criminal Justice and a Minor in Sociology. After 8 years of personal and professional growth, I choose to pursue my Master’s Degree with Saint Joseph’s University. I graduated in the Spring of 2015 with a Master’s Degree in Criminal Justice: Behavior Analyst Concentration. I pursued this Master’s in part at the recommendation from Quality Progressions Management and for my own personal growth.

I started my career in the Human Services field in March of 2006 working as a Therapeutic Support Staff (TSS) with The RedCo Group. As a TSS, I learned to work as a part of a team and independently. I gained early experience in providing individualized therapy to children with Autism and other Mental Health diagnoses. I was responsible for writing clinical progress notes and meeting treatment objectives.

In March of 2007, I was hired by Supportive Concepts for Families Inc., as a Site Supervisor for a Community Home in the Lehigh Valley. This was the same home for one of the children I was assigned as a TSS through The RedCo Group. As a Site Supervisor, this was my first experience working within the Intellectual Disabilities Program. I was responsible for ensuring the health, safety, and welfare of those living within the Community Home I managed. I had to adhere to licensing regulations and learn to train those who worked in the Community Home. In the fall of 2007, I was promoted by Supportive Concepts for Families Inc. to a Program Coordinator position. As a Program Coordinator, I was responsible for supervising the Site Supervisors of seven Community Homes in both Reading and the Lehigh Valley. In this position, I represented Supportive Concepts for Families Inc. and worked with the individuals we were supporting and their Supports Coordinators to create a community based and least restrictive residential program.

After working for about two and a half years in residential services, I felt I was ready for a new challenge. I was hired by Quality Progressions in August of 2009 as a Supports Coordinator. I spent the next two years learning the intricacies of Supports Coordination. I created a great bond with many of the individuals I supported and their families. I feel like I grew in this position because my previous experiences as a TSS and residential provider. As a Supports Coordinator, I facilitated team meetings and brought whole teams together to help a person achieve their goal of independence.


Lydia Berger - Director/Assistant Secretary

Toni Clifton - Director

Gina Cooper - Vice Chairperson

Wanda Evans - Director

Joel Goldberg - CEO

Greg Grant - Chairperson

Stephen McGowan - Treasurer

Linda Ricketts - Secretary

Yvonne Douglas - Director